Data Backup - $10/month
Product Details
Hourly offsite protection for everything your phone system knows
Your phone system is the record of your business. Every call, fax, voicemail, and email is evidence of orders placed, agreements made, and promises kept. When those records disappear, revenue, audits, and disputes all go with them. The Data Backup plan makes sure they never disappear.
Without the Data Backup plan, your data is not backed up. Call recordings, call records, faxes, emails, and voicemails are stored on our systems under our standard retention policy, but if a server or its storage hardware fails, that data would not be recovered. Subscribing to Data Backup is the only way to make sure your records survive a hardware failure.
Everything that matters, backed up every hour
- Call recordings. Every recorded conversation is copied offsite hourly, so a failed drive or an accidental deletion costs you minutes of history, never years of it.
- Call records. Call detail records, including dates, times, durations, and dialed numbers, stay safe for billing, reporting, and dispute resolution.
- Faxes. Inbound and outbound faxes are preserved offsite and can be restored on demand.
- Emails. Mailbox content remains recoverable even if a mailbox or a mail server fails.
- Voicemails. Every voice message is protected, so no customer message is ever lost to a hardware failure.
How it works
- Automatic and hands free. Once Data Backup is active on your account, hourly backups run in the background with nothing for you or your team to do.
- Truly offsite. Copies are stored away from your PBX and your premises, so a hardware failure, power outage, or local disaster cannot destroy the backup along with the original.
- Protected for the life of your subscription. Backups continue without interruption as long as your Data Backup subscription stays active, with no lapses and no surprises.
Faster help when something goes wrong
- Priority PBX monitoring. Your phone system gets more aggressive resource monitoring with tighter alerts, so problems are caught and fixed before they become outages.
- Expedited recovery. If an outage does occur, Data Backup customers move to the front of the recovery queue and get their data and services restored first.
Why hourly matters
- Your worst case is one hour. Most backup plans run daily or weekly. With hourly offsite backups, the most you can ever lose is the last 60 minutes of data.
- Compliance and dispute protection. Regulated industries such as legal, medical, and financial services depend on verifiable records. Data Backup keeps your evidence intact and retrievable.
- Total business continuity. Hourly backup plus priority monitoring plus expedited recovery means your phone system data survives the failures that would otherwise take it with them.
Who should subscribe
- Any business that records calls for compliance, quality, or training.
- Businesses in regulated industries such as law, medicine, insurance, and finance.
- Businesses that take orders, contracts, or patient information by fax or email.
- Any business whose voicemails, call logs, and recordings cannot be replaced.
Ready to protect your records? Add Data Backup to your account today for $10/month. This page is for informational use only. All purchases must be made via the customer portal.