E-911 Service - $1/month
Product Details
In an emergency, responders need to know exactly where you are
A 911 call from a business phone system does not automatically tell the dispatcher where the caller is. Without E-911, your team must describe the address under stress, and if the caller cannot speak, responders may not know where to go at all. E-911 attaches the validated physical address of your phones to every emergency call, so help is sent to the right door from the very first second.
Why E-911 matters when it matters most
- Dispatchers see your address automatically. Your validated street address travels with the call, so nobody has to explain where they are while an emergency is unfolding.
- Help arrives even when the caller cannot speak. Injury, panic, or a medical emergency can leave a caller unable to talk. With E-911, the address is already on the dispatcher's screen.
- The right building, the right entrance. Emergency services route to the correct local dispatch center and respond to the physical location you registered, not a generic service address.
- A callback number that works. If a call drops, emergency services can call back the number you choose, keeping the line of help open.
- Faster response when seconds count. Accurate location information removes the most common delay in business 911 calls: figuring out where the emergency actually is.
One dollar a month. Simple to activate. Self-service.
- Sign in to the support portal and open the E911 page under Dashboard.
- Choose the callback number, enter the subscriber name and the physical address where the phones are located, then click Validate Address.
- Confirm the validated address and save. Activation takes effect immediately.
Your E911 profile is yours to manage. When you move offices, update the address yourself and the change is effective immediately, with no ticket and no waiting.
Test it safely with 922
Dial 922 from any registered Helix Telecom phone and the system plays back the phone number and physical address on your account. That is the safe way to confirm E-911 is working. Never dial 911 to test: customers who dial 911 for non-emergency purposes, including testing, are billed $85 for each call.
Protect your people and stay compliant
Federal rules require business phone systems to deliver a dispatchable location with 911 calls. E-911 keeps your business compliant while it protects your employees, customers, and visitors, all for $1.00 per month per account.
Important information
- The E-911 address is configured per account, not per handset. If your equipment moves between multiple locations, you must ensure access to a wired 911 line at all times and inform everyone in the building of the E-911 limitations.
- Review the Helix Telecom Terms of Service for the full E-911 policy.
Ready to protect your team? Add E-911 Service to your account today. This page is for informational use only. All purchases must be made via the customer portal.