Cloud Phone System for Business - Starting at $4/Month

Product Details

Cloud PBX Comparison: Helix Telecom vs. RingCentral, Nextiva & Vonage

When choosing a business phone system, price and features matter. See how Helix Telecom stacks up against the competition.

Pricing Comparison (Per User/Month)

Helix pricing includes taxes and fees; others may not. RingCentral Core requires annual commitment.

Core Feature Comparison

Why Choose Helix Telecom?

• Lowest Price: Plans start at $4/month per extension – far less than competitors.
• All‑Inclusive Pricing: Taxes and fees are included – no surprise charges.
• Free Premium Features: Voicemail transcription, eFax, and mobile extensions are free.
• No Contracts: Introductory and Standard plans have no annual commitment.
• No Credit Check: We do not run credit or background checks – you only provide your address during sign-up.
• Fully Managed: We handle all setup and provisioning – just plug in and go.

Plan Details

Introductory Unlimited Plan – $4/Mo Per Extension

• $4/Mo Per Local Number, $10/Mo Per Toll‑Free Number
• Unlimited Lines & Minutes
• Free mobile extensions with paid extensions
• Taxes included, 50% discount until account issues
• Free chat & ticket support

Standard Unlimited Plan – $8/Mo Per Extension

• $8/Mo Per Local Number, $20/Mo Per Toll‑Free Number
• Unlimited Lines & Minutes
• 50% discount for annual payments
• Free chat & ticket support

Ultimate Plan – As Low as $15/Mo Per Extension

• Unlimited Lines & Minutes
• Priority USA‑based email & phone support
• Dedicated USA support representative
• 2‑year contract required, $50 application fee

Add‑Ons

• E911 – $1/Mo per account/location
• Port Fee – $10 per DID (volume discounts)
• Number Parking – $1/Mo per DID
• International Calling – Contact sales
• CNAM Service – $10/Mo per DID
• Dynamic Caller ID – $50–$150/Mo
• Onsite WiFi Installation – $150
• Data Backup – $10/Mo

All Features Included with Helix Cloud PBX

Voice & Telephony

• Unlimited Domestic Calling – U.S. and Canada
• 3-Way Calling
• Conference Calling (capacity varies by plan)
• Call Transfer – Attended or Blind
• Call Forwarding with Caller ID override
• Call Waiting
• Do Not Disturb (DND)
• Hot-Desking / Hoteling – login across devices
• Independent Caller ID per extension
• Dynamic Caller ID – automatic switching based on dialed number
• Remote-Dial – make business calls from mobile without exposing personal number
• Call Tagging – see which number the customer dialed
• Cross-Platform Support – Windows, Mac, Linux, Android, iOS
• Extension-to-Extension dialing

Inbound Call Management & Auto Attendant

• Auto Attendant / IVR – custom call routing menu
• Call Queues with customizable wait times, overflow, and position announcements
• Call Parking – park up to 50 calls for pickup
• Time-Based Routing – day/night and holiday schedules
• Multi-Tenant Support – separate menus, greetings, and voicemail per number
• Call Screening – preview caller information
• Multi-Level Auto Attendant – nested menu structures

Voicemail

• 500 messages per extension
• Voicemail to Email with audio attachment
• Free voicemail transcription (voice to text)
• Web and mobile app access
• Email notifications with Caller ID and message length

Collaboration & Conferencing

• Audio Conference Rooms – up to 25 participants, no advance notice
• Video Conferencing – HD encrypted video with screen sharing
• File sharing and group chat

Fax Services

• Online fax portal – send, receive, view
• Real-time fax status
• Centralized fax archive – unified across portal, adapter, and email
• Unlimited faxes – no busy signals, no per-page charges
• PDF delivery
• Email faxing – send and receive via email
• Free eFax with Helix phone number

SMS & Messaging

• Send and receive SMS/MMS from business number
• Cross-device sync
• Auto-replies for after-hours

Call Center Capabilities

• Automatic and on-demand call recording
• Live agent and queue monitoring
• Add/remove agents via web
• Agents can join/leave queues from phone
• Supervisor monitor, whisper, barge
• Remote monitoring
• Searchable call reports with real-time stats
• On-demand audio playback (record once, reuse)

Administration & Analytics

• Full online admin portal
• Daily email reports – call tallies per number/extension
• Role-based permissions for CDR, Fax, SMS
• Private fax/SMS delivery per user
• White-label portal for resellers
• Custom extension permissions

Security & Privacy

• No credit or background checks – address required at sign-up
• End-to-end 256-bit AES encryption (upon request)

Equipment Options

• Wide selection of plug-and-play IP phones and adapters
• Auto-provisioning with zero-touch setup
• Bring Your Own Device (BYOD)
• Softphone options
• Mobile extensions – smartphone as full extension

Ready to Save? Contact Helix Telecom Sales today or visit the customer portal to sign up.

This page is for informational use only. All purchases must be made via the customer portal.

Important Notes:
• Helix pricing includes taxes and fees; competitors may not.
• RingCentral Core plan at $20/user/month requires annual commitment.
• Feature availability may vary by plan; contact sales for details.
• All plans subject to Terms of Service at http://tos.helixtelecom.com.

Payment constitutes acceptance of the Terms and Conditions. Payment constitutes download, review and acceptance of the Helix Telecom Terms of Service found at http://tos.helixtelecom.com. Equipment is for use by commercial customers only in conjunction with Helix Telecom service only.

Customers must purchase extension for each user or device connected to Helix Telecom's network. Introductory or Sale rates are valid until account is delinquent, any services are canceled or any portion of the Terms of Service are violated. All pricing, except Per Minute charges for individual numbers, assumes payment from US Bank account and includes all taxes and fees. Pay Per Minute Plans limitations are per account and may be subject to rate adjustment without notice. Pro-rated adjustments become due immediately and without notice. Customer violating the Terms of Service may be converted to Unlimited Standard Plan without notice and rates may be adjusted and modified as necessary to compensate Helix Telecom for account related labor charges when customers demand support beyond those included with the selected calling plan without prior notice. Customers located outside the United States; or customers with billing addresses located outside the United States; or accounts with one or more devices appearing to be connected from outside the United States during the previous 90 days; or accounts with one or more devices connecting from a restricted IP addresses intended to proxy or conceal the location of connected devices; or accounts receiving one or more Acceptable Use Policy complaints; or accounts violating our Reasonable Use Policy may be restricted to a single simultaneous call per extension/device, may be subject to rate modification, may be restricted to specific payment methods or may be subject to account termination without notice. Customers may request written exemptions by contacting the Helix Telecom Sales Department.

Annual commitment includes any services removed from account during two most recently billing cycles completed without a Terms of Service violation prior to beginning of annual service period. Additional charges may apply for customers with delinquent balances or services canceled for Terms of Service violations.

Managed by third party service provider. Not all features or price options available. Not available outside the United States. 36 Month Contract Agreement required. Credit approval required. Equipment and services sold separately.

Not all features and calling options available in all rate centers or all areas. Rate Center, area and area code restrictions apply to voice calling, E911, CNAM, eFax, SMS and MMS. These restrictions are subject to change without notice. Customers planning to port numbers to Helix Telecom should contact the Helix Telecom Sales Department in advance to confirm coverage availability, features and pricing before activating new service. Helix Telecom does not offer refunds or credits unless coverage is guaranteed in writing prior to creating a new CloudPBX account. Voice calling, E911, CNAM, SMS and MMS may incur additional charges. For your security third party SMS Gateways may reject certain messages that contain financial or security data such as those transmitted by financial institutions.

Customer agrees phone support charges, where available, are non-refundable. Billing increments are one minute or thirty minute and negotiated at time of payment. Purchase of phone support constitutes acceptance of Helix Telecom Terms of Service found at http://tos.helixtelecom.com. Customers purchasing technical services agrees and understands the customer is not obligated to purchase or use Helix Telecom technical services. Helix Telecom may, at its sole discretion, refuse to offer technical support services without offering a refund. Customer purchasing technical services also agree and understands Helix Telecom staff are not experts in any technical services offered and therefore use of Helix Telecom technical services may lead to damage or loss to the customer. Purchase constitutes agreement to hold Helix Telecom wholly harmless in case of such damage. Purchase of technical services does not guarantee any specific time frame for scheduling such work. All technical services must be scheduled and completed within 14 days or any remaining technical support time and payment are forfeit.

Expedited Port Fees are paid to losing carrier for expedited release of a qualifying local number with valid port request. Expedited Port Fees do not guarantee a specific port date and are non-refundable even if the port request is delayed or unsuccessful. Customers choosing this option should include a copy of the most recent invoice from the losing carrier dated within 45 days and monitor email closely and respond quickly with any requests for documentation from the losing carrier. The losing carrier will charge a $25 cancellation fee if the port request is submitted then subsequently canceled. This fee must be paid before a port request can be canceled. Helix Telecom is not responsible if a port request is denied then subsequently approved at a later time without payment of a cancellation fee.

Dynamic Caller ID covers approximately 90% of the United States population. Helix Telecom does not guarantee specific area codes or coverage before, during or after activation due to rules and regulations by local, state and federal regulators. Dynamic Caller ID requires a 12 month commitment and $300 Deposit. Deposit refundable as account credit if Dynamic Caller ID Service package remains active and account not delinquent for a period of 12 months. Prepayment of 12 months waives activation fee.

New accounts subject to refundable account deposit. Account deposit forfeit if account is closed, account is delinquent, account receives a US government complaint, account receives a carrier complaint, account is subject to a TOS violation or any services are canceled during 90 days following deposit receipt. Customer must submit request for refund to the Sales Department or Online Chat during normal business hours. Customers who qualify for a refund of deposits shall receive the full deposit amount plus applicable transaction fees via same payment method used to complete payment. As an alternative customers who qualify for a refund may request an account credit equal to 120% of account deposit amount.

Quotes for international phone numbers issued, outside the United States and Canada, only available to customers with accounts in good standing for more than 90 days or accounts with prepaid annual commitment. All other customers must submit a $100 deposit, passport and proof of residency before a quote will be issued. All deposits for international phone numbers are non-refundable.