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Terms & Conditions

Helix Telecom Terms & Conditions


Helix Telecom provides subsidized equipment and low cost telecommunication services necessary to help small businesses start and grow without spending much money.  For this reason customers should understand Helix Telecom equipment cannot be used with any other telecommunications provider or services.   

Terms of Service

Payment constitutes acceptance of the Terms and Conditions below. Payment constitutes download, review and acceptance of the Helix Telecom Terms of Service found at Equipment is for use by commercial customers only in conjunction with Helix Telecom service only.

Sale Rates

Standard rates are found at Introductory rates quoted apply until any portion of service is terminated or an account is past due.  


You are responsible for completing the Helix Telecom Activation Questionnaire at within 24 hours of payment. All equipment will be shipped as soon as possible but Helix Telecom does not guarantee a specific ship date or delivery date unless specified in this paragraph. All residential deliveries will be marked HOLD FOR PICKUP at a local facility. Payment of this invoice constitutes acceptance of equipment in good condition and waiver of loss or damages unless you specifically request Hold For Pickup at your local facility in the notes section during checkout.

Return Policy

All unopened equipment must be received by Helix Telecom within 15 days of delivery to qualify for a full refund.  No refunds on shipping charges, damaged equipment, used equipment or service. Return authorization required. Customers are responsible for return shipping charges. Individual product descriptions supercede the terms and conditions specified in this paragraph.   

Used Equipment

If you are dissatisfied with used equipment you may return it for a full refund less shipping and service charges or full credit towards brand new equipment. You are responsible for return shipping charges.

E911 Service

You are responsible for providing a valid E911 address within 24 hours of activating service by submitting a support ticket at

No Oral Agreement

This statement, together with the Helix Telecom Terms of Service ("TOS"), constitutes the final, complete, and exclusive statement of the agreement between you and Helix Telecom Inc. with respect to the subject matter hereof, and supersedes any and all other prior understandings, both written and oral, between you and Helix Telecom Inc.