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Contact Us

If you are an existing customer and need technical assistance please visit   

Helix Telecom Sales Department normal business hours are noon to midnight PST weekdays but staff will routinely respond to Instant Message requests 24 hours/day depending on availability.   For fastest service contact us using your favorite Instant Message app and we will respond as soon as possible.   

Helix Telecom is formally staffed between the hours of noon and midnight Pacific Standard Time (San Francisco Time) weekdays.   The following methods are available but will receive a slower response.  

  • Contact us via email to
  • Call Helix Telecom Small Business Sales at (855) 219-2700 during normal business hours. 


* Please note social media contact methods such as an mobile app, email addresses and phone numbers will not accept incoming emails or phone calls.   Phone numbers subject to change.   Customers located outside the United States should contact their mobile phone provider for international SMS or MMS rates before sending SMS or MMS messages.   Helix Telecom is not responsible for SMS charges incurred by your mobile phone provider.