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Contact Us

If you are an existing customer and need assistance with a matter other than product features and pricing please visit   

Helix Telecom Sales Department normal business hours are noon to midnight PST weekdays depending on availability.  In many cases staff members will respond to online chat requests outside normal business hours. 

For fastest service click one of the following online chat link:

Alternatively choose one of these other contact methods:

  • Contact us via Skype Instant Message at helix.telecom. *
  • Click here to chat with us on Discord.
  • Contact us via SMS to +14845342000. *
  • E-mail us via
  • Call (855) 219-2700 after noon PST most weekdays.


 * Please note online messaging applications and phone numbers do not accept incoming calls. Calls to online messaging applications or phone numbers shown above are automatically logged and blacklisted to prevent spamming. Phone numbers subject to change.   Customers located outside the United States should contact their mobile phone provider for international SMS or MMS rates before sending SMS or MMS messages.   Helix Telecom is not responsible for SMS charges incurred by your mobile phone provider.