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About Us

Helix Telecom is an FCC licensed Wyoming corporation that maintains one of the largest IP communication networks in the country with 14 points of presence in 4 countries. Helix Telecom was founded in 1999 and incorporated in 2001. Helix Telecom has maintained an excellent reputation for providing value driven telecommunication products and service for the past 11 years.

Mission Statement

Our Mission Statement is to provide excellent telecommunication service and support with fair pricing for all customers.

Awards

Helix Telecom is consistently awarded an A+ rating from the Better Business Bureau.

Helix Telecom features Grandstream handsets. The Executive Style GXP-series handsets have won TMC Labs Internet Telephony Innovation Award for both 2011 and 2012.

Helix Telecom's core communication system has won the following awards:

  • INTERNET TELEPHONY TMC Labs Innovation Award for 2014 (two categories)
  • 2014 Golden Bridge Award 
  • INTERNET TELEPHONY TMC Labs Innovation Award for 2013
  • Internet Telephony Product of the Year Award for 2012
  • Product of the Year UC Excellence for 2012
  • Internet Telephony's 2012 TMC Labs Innovation Award
  • CRN 5 Star Partner Program Winner
  • Internet Telephony Unified Communications Excellence Award
  • Internet Telephony Excellence Awards 2011
  • CRN Enterprise App Award 2011
  • CRN Power 100 Woman of the Channel for 2011
  • 2011 TMC Labs Innovation Award
  • 2011 Customer Value Enhancement Award, Unified Communications, North America
  • CRN 2011 Channel Chiefs
  • Unified Communications Product of the Year for 2010
  • Unified Communications Excellence Award 2010
  • Best of Show - Best of Open Source 2010
  • Internet Telephony Magazine 2009 Excellence Award

What is the benefit of using a Helix Telecom?

Scalability

Helix Telecom’s connectivity is comprised of multiple redundant Tier 1 back-bone providers. Through our partnerships with Level 3, Time Warner Telecom, Global Crossing and Cogent we currently have over 100 Gbps bandwidth capacity. We maintain low overall network utilization at all times providing durability during any large internet routing issues such as a DDOS or DOS attack.

Redundancy

Helix Telecom is committed to providing a standard of service and reliability unparalleled in the industry. The Helix Telecom's data center uses redundant Cisco and Foundry components to eliminate any single point of network layer failure. Our network is multi-homed through redundant Tier 1 carriers which results in you, the customer, always being able to count on fast and reliable connectivity to our network. Additionally, we have multiple fiber entry points into our data center to ensure our network is never cut off from the world wide web.

Reliability

Our Data Center is outfitted with redundant CRAC, Battery Power and Diesel Generator Power to ensure up-time in any situation. In the event of a utility power outage we immediately fail-over to our n+1 UPS and battery banks. If after 30 seconds utility power has not been fully restored our 1.5 megawatt Cummins diesel generator automatically fires up and power is then transferred to generator a few seconds later (we have a 2nd Volvo generator which we are in the process of getting wired in). We will then remain on generator power for 30 minutes after reliable utility power has been fully restored. Power is automatically conditioned during each transfer by our n+1 PMM units to ensure clean and reliable power at every stage and source.

Each of our shared servers utilize RAID for maximum data availability. Each of our dedicated server offerings can be outfitted with RAID and/or multiple power supplies upon request.

Security

Network security is paramount. We maintain redundant firewalls that stop most attacks before they start. Additionally, we have in place on our network an intrusion detection system that is automatically updated each time a new security flaw is discovered worldwide. Each of our servers goes through a stringent hardening process prior to being introduced on our network. Additionally, each server has the option to have a software or hardware firewall enabled for exclusive security enhancement.